Ellie

Geinious by Helppli

Ellie keeps every customer conversation moving

Customers don't wait for business hours, and neither does Ellie.

Designed to work alongside your team, Ellie is an AI customer support agent that responds instantly across both voice and chat. From answering enquiries and qualifying leads to supporting bookings and handling repetitive conversations, Ellie delivers faster, more natural customer interactions while freeing your team to focus on higher-value work.

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AI that gives a better first impression

Ellie handles the repetitive conversations that slow businesses down, so your team can focus on the conversations that make the biggest difference.
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She answers questions, captures information, supports bookings, and hands conversations over when people are needed, all while working with the systems you already use.

Always one step ahead

Lead Generation

AI agents engage with customers instantly, helping answer questions and capture enquiries while your team focuses on higher-value work.

Voice & Chat

Support customers through both voice and chat with natural conversations, speech-to-text, and text-to-speech capabilities.

Knowledge That Grows with Your Business

Upload documents, guides, and internal resources so Ellie can answer questions using accurate, up-to-date information from your own knowledge base.

Intelligent Conversations

Ellie remembers previous interactions, adapts to your customer's language, understands context, and responds naturally without asking the same questions twice.

Built Around Your Brand

Customise Ellie's appearance, personality, conversation flows, booking integrations, and knowledge base to create an experience that feels uniquely yours.

Insights & Performance

Monitor conversations, qualified leads, response times, AI performance, and customer engagement through a central analytics dashboard designed to help you continuously improve.

Your business Your rules

Ellie adapts to the way your business already works.
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Whether you're managing appointments, enquiries, registrations, or support requests, Ellie follows your workflows, integrates with your existing systems, and knows when to hand a conversation over.
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The result is a smoother experience for your customers and a lighter workload for your team.

Confidence comes built in

Ellie is designed for businesses that take customer data and compliance seriously.
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Every interaction follows the rules you define, with configurable guardrails, approval workflows, audit trails, and human handover built in.
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Customer information is handled securely, giving your team confidence that every conversation is managed responsibly and in line with your business processes.

Put Ellie to work

Whether you're handling ten enquiries a day or ten thousand, Ellie helps your team stay responsive, organised, and ready for every conversation.

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What is Ellie?

Ellie is an AI-powered customer support agent developed by Geinious. She helps businesses manage customer enquiries, support bookings, qualify leads, and automate repetitive conversations while working alongside existing teams and systems.

Is Ellie a chatbot?

No. While Ellie is a voice enabled agent that can hold natural conversations with customers, she's designed to do much more than answer questions. She supports business workflows, captures information, routes enquiries, and integrates with your existing systems.

Can Ellie work with our existing software?

Yes. Ellie is designed to integrate with the systems your business already uses, helping automate customer interactions without requiring you to replace your existing technology.

Can Ellie, the AI customer support agent, hand conversations over to a person?

Yes. When a conversation requires human expertise or falls outside defined workflows, Ellie can transfer the enquiry to the appropriate team member along with the information already collected.

Which businesses is Ellie designed for?

Ellie can be configured for organisations across a wide range of industries that manage customer enquiries, appointments, bookings, or support requests. Every implementation is tailored to the way each business operates.

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