Overview
We know that how your information is used matters. This Privacy Policy explains how HELPPLI PTY LTD, trading as Helppli, collects, uses, shares, stores, and protects personal information when you visit
https://helppli.com, contact us, sign up for updates, buy products or services, use our website, or otherwise interact with us.
Personal information means information that identifies you, relates to you, or could reasonably be linked to you. This may include your name, email address, phone number, billing details, order details, device information, online identifiers, communication preferences, and any information you choose to send to us.
Who is responsible for your information
Helppli is responsible for the personal information described in this policy. Under privacy laws, this may mean that we act as the controller, business, or similar responsible party because we decide why and how personal information is used.
If we process information only on behalf of another company, that company may be responsible for its own privacy practices. In that case, please contact that company directly about information it controls.
Information we collect
Information you provide
We collect information you choose to provide. This may include your name, email address, phone number, mailing address, billing details, order details, account details, messages, form submissions, support requests, survey responses, reviews, testimonials, marketing preferences, uploaded files, and any other information you choose to send to us.
If you book a call, appointment, consultation, reservation, or service, we may collect booking details, service preferences, notes you provide, and information needed to confirm or manage the booking.
Information collected automatically
When you use our website, we may automatically collect information such as your IP address, browser type, device type, operating system, general location, pages visited, links clicked, referring website, form interactions, technical diagnostics, cookie choices, and consent records.
We use this information to operate the website, keep it secure, understand how visitors use it, improve performance, remember choices, and support analytics or advertising where allowed.
Information from other sources
We may receive information about you from other sources. These sources may include payment providers, delivery partners, booking tools, marketing platforms, analytics providers, social media platforms, business partners, referral partners, public directories, or professional profiles.
How we use personal information
We use personal information to operate our business, provide products and services, communicate with you, improve our website, and comply with legal obligations.
Provide products, services, bookings, subscriptions, orders, payments, refunds, returns, and deliveries.
Respond to enquiries, support requests, complaints, and other communications.
Create, manage, secure, and support accounts where accounts are offered.
Send service messages, confirmations, updates, security alerts, and administrative notices.
Send marketing communications where allowed by law.
Personalise your experience and remember preferences.
Measure and improve website performance, content, products, services, and campaigns.
Detect, prevent, and investigate fraud, abuse, security incidents, and harmful activity.
Enforce our terms, protect legal rights, and comply with tax, accounting, consumer protection, privacy, and other legal duties.
Legal basis for using personal information
Where privacy laws require a legal basis, we rely on one or more of the following:
Contract, when we need information to provide something you request.
Consent, when you have agreed to a specific use, such as optional cookies, marketing, or sensitive information uses.
Legitimate interests, when we have a valid business reason and your rights do not override that reason.
Legal obligation, when we need to use information to follow the law.
Vital interests or public interest, where applicable and allowed by law.
You can withdraw consent at any time where we rely on consent. This does not affect processing that happened before consent was withdrawn.
Sensitive personal information
Some privacy laws give extra protection to sensitive personal information. This may include health information, biometric information, precise location, racial or ethnic origin, political opinions, religious beliefs, trade union membership, sex life, sexual orientation, government identification numbers, financial account access information, or similar protected information.
We do not intentionally collect sensitive personal information. Please do not send sensitive personal information unless we specifically request it.
Marketing communications
We may send marketing communications if you ask to receive them, if you have bought something from us and the law allows related marketing, or if another lawful basis applies.
You can opt out of marketing at any time by using the unsubscribe link in our emails, updating your preferences, following the opt-out instructions in a message, or contacting
info@helppli.com.
Even if you opt out of marketing, we may still send non-marketing messages, such as order confirmations, appointment reminders, service updates, security alerts, legal notices, and replies to your requests.
Cookies and similar technologies
We use cookies and similar technologies on our website. Some cookies are needed for the website to work. Others help us understand website use, remember choices, support embedded features, or support advertising where allowed.
Where required by law, we ask for consent before using optional cookies, such as analytics, advertising, retargeting, or social media cookies. You can change your cookie choices at our cookie settings tool.
For more detail, including the types of cookies we use and how to manage your choices, please read our Cookie Policy at
https://helppli.webflow.io/cookie-policy.
How we share personal information
We share personal information only when there is a valid reason. We may share information with:
Service providers, such as hosting providers, website platforms, email tools, CRM systems, customer support tools, analytics providers, security providers, and other vendors that help us run our business.
Payment providers, banks, and fraud prevention tools so payments, refunds, and billing can be processed.
Delivery, shipping, fulfilment, booking, or service partners where needed to provide a product or service.
Marketing and advertising partners where allowed by law and only as needed for marketing, measurement, or preference management.
Professional advisers, such as lawyers, accountants, auditors, insurers, and compliance advisers.
Authorities, regulators, courts, or law enforcement where required by law or necessary to protect rights, safety, property, or security.
Business transfer parties if we are involved in a merger, acquisition, financing, reorganisation, sale of assets, bankruptcy, or similar transaction.
Partners you choose to interact with, such as referral partners, integrations, event partners, or co-branded service providers.
Where required by law, we use contracts with service providers that limit how they can use personal information and require appropriate protection.
International transfers
We may process, store, or transfer personal information in countries other than the country where you live. Those countries may have privacy laws that differ from the laws in your location.
Where required, we use safeguards for international transfers. These may include adequacy decisions, standard contractual clauses, the UK International Data Transfer Agreement or Addendum, data processing agreements, transfer impact assessments, technical safeguards, organisational safeguards, or other lawful transfer tools.
How long we keep personal information
We keep personal information only as long as needed for the purposes described in this policy, unless a longer period is required or allowed by law.
How long we keep information depends on the type of information, why it was collected, whether a customer relationship is active, legal and accounting duties, fraud prevention, security needs, disputes, and whether deletion is technically possible.
When personal information is no longer needed, we delete it, anonymise it, or securely isolate it until deletion is possible.
How we protect personal information
We use reasonable technical, organisational, and physical safeguards designed to protect personal information from unauthorised access, loss, misuse, alteration, disclosure, or destruction.
These safeguards may include secure hosting, encryption, access controls, password protections, payment security controls, staff training, confidentiality practices, vendor review, contractual safeguards, backups, logging, incident response procedures, data minimisation, and retention controls.
No website, system, or storage method is completely secure. If you believe your information has been compromised, please contact
info@helppli.com.
Your privacy rights
Depending on where you live, you may have rights over your personal information. These may include the right to access, correct, delete, restrict, object to, or request a portable copy of your information. You may also have the right to withdraw consent, opt out of marketing, opt out of certain targeted advertising, appeal a privacy request decision, or complain to a privacy regulator.
To make a privacy request, contact
info@helppli.com. We may need to verify your identity before completing the request. If an authorised agent submits a request for you, we may ask for proof that the agent has authority to act for you.
We will respond within the time required by applicable law. We will not discriminate against you for exercising privacy rights.
Additional information for California and U.S. state privacy laws
If you live in California or another U.S. state with consumer privacy rights, you may have additional rights. These may include the right to know, access, correct, delete, obtain a copy, opt out of targeted advertising, opt out of sale or sharing, limit certain uses of sensitive personal information, and appeal a decision.
Some privacy laws define sale, sharing, or targeted advertising broadly. These terms may include certain advertising or retargeting activities even when personal information is not exchanged for money.
We may use advertising cookies, pixels, or similar technologies in ways that may be considered sale, sharing, or targeted advertising under applicable law. You can opt out using our cookie settings tool.
Children's privacy
Our website and services are intended for people who are at least 18 years old. We do not knowingly collect personal information from children under 18 without appropriate consent from a parent or guardian where required by law.
If you believe a child has provided personal information without appropriate consent, contact
info@helppli.com. If required, we will delete the information or take other appropriate steps.
Third-party websites and services
Our website may link to third-party websites, apps, platforms, payment providers, social media pages, embedded content, or other services that we do not control. Those third parties may collect and use personal information under their own privacy policies. We are not responsible for their privacy practices.
Changes to this policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new Last Updated date. If we make material changes, we may provide additional notice or ask for renewed consent where required by law.
Contact us
If you have questions about this Privacy Policy, want to exercise privacy rights, or need this policy in another format, please contact us.
Company: HELPPLI PTY LTD
Address: Level 11/65 York St, Sydney NSW 2000, Australia (or 13341 W U.S. 290 Building 2, Austin, TX 78737, USA)
Privacy
email: info@helppli.com
